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Dickies history - Air freight

FAQ

  • PAYMENT

  • Which methods of payment do you accept?

    - VISA
    - VISA Electron 
    - MasterCard 
    - Maestro 
    - Gift Certificate
    - PayPal

  • When do you deduct money from my account?

    If you payed with a payment card, we will deduct the money the day we ship your order from us. The amount will in many cases be shown as reserved on your account immediately. You can find this on your online bank account, and the amount will be shown as “not available”.

  • DELIVERY OPTIONS

  • What is the delivery time?

    We use the term "shipping time", as supposed to "delivery time". 

    When you are looking at an item and choose the colour and size you want, a estimated time of shipping will be shown above the purchase button. If it says 1-2 days, it means that the item is available in our stock and we will send it as soon as possible. If it says more than two days, we will have to receive the item from our supplier first. We ship all orders as soon as we can, and UPS delivers all orders within 5 working days.

     

  • Can I pick up my order at your warehouse?

    No, we do not have a physical store. We are an online webshop only.

  • Do you have a Track and Trace number on my order?

    You will receive a shipping confirmation as soon as your order is packed. Later during the afternoon or evening you will receive a tracking number in a seperate email.

    If you have not received this within 24 hours after the shipping confirmation, please contact us at info@dickiestowear.eu

  • Can you change my delivery address?

    If the order is not yet packed, we will be happy to help you change the delivery address. Please call +45 38 40 67 87 as soon as possible, and we will do our best to help you.

  • Do you deliver on Saturdays?

    No, unfortunately. We can not offer this, as none of our carriers do.

  • RETURN & EXCHANGE

  • My credit certificate does not work. Why?

    You should type in the number on your credit certificate before proceeding to checkout. If your credit certificate does not work, it may be because you have tried proceeding to payment but then have returned to your shopping basket. In this case, your credit certificate will be locked for roughly an hour. We recommend you to wait 1 hour, and then try to proceed to checkout again, or you are welcome to contact our service center on +45 38 40 67 87

  • Have you received my returned item(s)?

    We handle nearly all returned items the following day after having received them. However, in busy periods it can take up to three working days from when we receive it until we can help you. We handle all items as soon as we can.

    If you have sent your returned items as a package, you can check your Track and Trace number and check if we have received it or not. However, you should always receive an email as soon as we have handled your package.

  • Can I personally deliver items I want to return at your office?

    No, it is not possible for you to deliver your order personally here.

  • Why is the money still not back in my bank account?

    You should expect it to take 2-5 working days before you can see the amount back in your bank account. If you used a Mastercard or similar cards, you may have a credit agreement which says that the money only will be available the following credit period (following month). You should contact your bank if you have any questions about this.

  • How long do I have to return or change items?

    You have 30 days where you can choose to return or change items, and the days start counting from the day you receive your package. You can choose to either get your money back or change the item.

  • How do I exchange or return an item I have already received?

    1. You have to fill in the note you received with your order. If you lost it, please download it here
    2. Ship it to DickiesToWear.eu, c/o Basiswear I/S, Nannasgade 28, DK-2200 Copnehagen N, Denmark
    3. When we have received your item(s), we will automatically notify you 1-2 working days after

  • CONTACT

  • How can I contact you?

    We are available all working days by email, phone or live chat. Please contact our service center here. We strive to answer all inquiries within 12-24 hours. 

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